CityFHEPS Renewal Form (DSS-7e), Phone Number and Delays
Quick answerThe CityFHEPS renewal form is the CityFHEPS Renewal Request (form DSS-7e). HRA says it mails the form five months before your subsidy year ends, with a due date on page 1. Submit it on ACCESS HRA or the app, by email to CityFHEPSRenewals@hra.nyc.gov (the printed form says RAPrenewals@hra.nyc.gov), or by mail to 109 East 16th Street, 10th Floor, New York, NY 10003. Questions: Rental Assistance Call Center, 718-557-1399, Monday to Friday, 8 AM to 5 PM. CityFHEPS must be renewed every year.
Last checked: October 3, 2026, against HRA's CityFHEPS page, the Renewal Request (DSS-7e, rev. 12/14/2023), the Renewal FAQ (DSS-7z, rev. 12/22/2023), the tenant and landlord FAQs (DSS-7r and DSS-8j, rev. January 2026), the 2026 payment standards (DSS-8r), the Modification Request (DSS-7s), the City's CityFHEPS rule amendment effective September 13, 2025, and the City Council record for Int. 1372.
- 5 monthsbefore your subsidy year ends, HRA says it mails the form
- 718-557-1399Rental Assistance Call Center, Monday to Friday, 8 AM to 5 PM
- 1 yearwindow in which HRA may renew or restore a late renewal
- 80 percent of AMIgross household income ceiling to stay eligible
- $2,9972 bedroom maximum rent, effective April 1, 2026
En español: Cómo renovar CityFHEPS y todas las guías de VoucherMatch en español.
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How CityFHEPS Renewals Work
CityFHEPS is approved one year at a time. HRA's landlord FAQ puts it in two sentences: tenants must renew annually, and DSS recalculates the tenant contribution when they renew (DSS-8j, page 3). If the renewal is not done, the payments to your landlord stop at the end of the subsidy year.
- 1Find your datesYour deadline is printed for you. The form carries your "Rental Assistance Supplement Expiration Date" in its header and a due date on page 1 (DSS-7e). Use those dates and do not try to work the date out from your move-in.
- 2ConfirmThe form arrives filled in with what HRA has on file. Confirm it.
- 3CorrectFix what changed and attach proof only for the things that changed.
- 4SignSign the form.
Neither the form nor HRA's renewal FAQ asks for an apartment inspection or mentions one. HRA has not published a statement on whether a unit can be re-inspected at renewal, so nothing official says it never happens.
Key pointOne exception to "everyone files a form": the DSS Commissioner told the City Council on January 27, 2025 that DSS automatically renews some households, such as those on a fixed income, without paperwork (hearing transcript). HRA has not published who qualifies. If a renewal form reaches you, send it back.
The CityFHEPS renewal form and how to submit it
The form is the CityFHEPS Renewal Request, form DSS-7e. A blank copy is on HRA's CityFHEPS documents page in English, 14 other languages and an English large-print version. Your own copy comes in the mail with your details already printed on pages 3 to 5.
There are three ways to send it back:
- Online: log in at ACCESS HRA or in the ACCESS HRA mobile app. The form says to answer "Yes" to "Do you want to start your online Recertification now?" on the homepage. HRA's web page says you can submit when the "Renew" button is shown. Both descriptions are official, so use whichever one your account shows. HRA says online filers get a confirmation right away (DSS-7z, page 2).
- Email: HRA's CityFHEPS page gives CityFHEPSRenewals@hra.nyc.gov. The printed renewal form (DSS-7e, page 2) and the renewal FAQ (DSS-7z, page 2), both dated December 2023, give RAPrenewals@hra.nyc.gov. Both addresses are official. HRA has not said whether they reach the same inbox, so use the one on the paper in front of you and keep the sent email.
- Mail or deliver: CityFHEPS, NYC Human Resources Administration, 109 East 16th Street, 10th Floor, New York, NY 10003. The renewal form says "mail or deliver" and gives no drop-off hours. The only hours HRA prints for that building are on the separate Modification Request form (8:30 AM to 5:00 PM for in-person delivery), so call before you travel.
Online renewal has been available since the ACCESS HRA release of December 9, 2023. HRA's release notes say clients link their CityFHEPS case to their account. Official step-by-step linking instructions were not found, so if your account shows no CityFHEPS case, call 718-557-1399.
CityFHEPS renewal phone number and hours
The number is 718-557-1399, the Rental Assistance Call Center reached through the DSS OneNumber. They are the same line.
- HRA's CityFHEPS pagelive help Monday to Friday, 8 AM to 5 PM, closed on City holidays, with an automated system available at all hours and help in most languages
- HRA's landlord FAQ (DSS-8j)9 AM to 5 PM for the same number
The two documents disagree on the opening hour, and HRA's web page is the one written for tenants.
- The form never arrived
- To ask what HRA has received
- To request a disability accommodation (DSS-7e, page 5)
- Tenants who live outside the five boroughs. use this number in place of Homebase (DSS-7r, page 9)
Documents to send with the renewal form
Most households send very little. Page 6 of the form asks for proof only where something is wrong or has changed, and it asks for copies, never originals.
| Section of the form | Send nothing if | Send this if it applies |
|---|---|---|
| 1. Address and contact | Always | Nothing required |
| 2. Household | The people listed are correct | To add a member, one of: photo ID, driver's license, U.S. passport, naturalization certificate, hospital or doctor's records, adoption papers, birth or baptismal certificate |
| 3. Employment | You get Cash Assistance and HRA's figures are right | Working and not on Cash Assistance: your 2 most recent pay stubs, or an employer letter with hours and wages, or a termination letter |
| 4. Other income | HRA's figure is right | A current award letter, a copy of a benefit check, official correspondence (NYS Department of Labor, Social Security, VA), or a termination letter |
| 5. Rent | The rent shown is right and is not changing | A copy of the lease or rental agreement. If you moved in before January 2022, also a completed Landlord Utility Information Form |
| 6. Rent arrears | You are not behind | Tick "yes" if you owe rent. HRA follows up |
What it means: answer section 6 honestly, because the form warns that if you do not tell HRA about arrears right away it may not renew you. You do not need a renewal lease to stay on the program (DSS-7z, page 3); a lease goes in only when the rent is changing.
Source: CityFHEPS Renewal Request, DSS-7e, page 6 (rev. 12/14/2023, checked October 3, 2026).
How to check your CityFHEPS renewal status
There are two official ways: ACCESS HRA and the phone.
- ACCESS HRAHRA's ACCESS HRA mobile page says the app shows your application or case status, the documents HRA received, the documents it still requires, your notices and recent payments.
- By phoneCall 718-557-1399 and ask what was received, what is missing and whether a notice has been issued.
What "renewal in progress" means
HRA has not published a definition. No official list of CityFHEPS status labels was found, so nobody outside the agency can tell you what that line means for your case or how long it lasts. HRA also publishes no processing time for renewals.
- The "documents required" list in ACCESS HRA. if it names anything, the renewal is waiting on you
- The calendar. The Legal Aid Society says its Toliver v. City of New York settlement calls for DSS to process CityFHEPS renewals within 30 days (Legal Aid). That is Legal Aid's description of a settlement that was preliminarily approved in 2024; VoucherMatch could not confirm its final status or find the commitment in an HRA document.
If a month has passed since you submitted, start the steps under "What to Do When It Stalls".
What HRA Checks at Renewal
HRA looks at income, who lives with you, and the rent.
- IncomeYou stay eligible as long as gross household income is at or below 80 percent of Area Median Income (DSS-7z, page 3). That is a higher ceiling than the one to get on the program, which is 200 percent of the federal poverty level (DSS-7r, page 1). A raise usually changes what you pay, not whether you qualify.
- HouseholdThe form lists who HRA has on your case. Correct it if someone moved in or out. The participant agreement also requires you to call 718-557-1399 if you move, are served eviction papers, get a new landlord or fall behind on rent (DSS-7p).
- RentHRA compares your rent with the payment standard for your household. The 2026 New York City standards are below.
View the data table
| Unit size | Maximum rent, all utilities included |
|---|---|
| Studio | $2,604 |
| 1 bedroom | $2,734 |
| 2 bedroom | $2,997 |
| 3 bedroom | $3,753 |
| 4 bedroom | $4,077 |
| 5 bedroom | $4,689 |
What it means: these are monthly maximums when the lease includes all utilities, and the size you are measured against is set by family size (3 or 4 people is a 2 bedroom standard), not only by the apartment you live in.
Source: HRA, CityFHEPS payment standards, DSS-8r, page 1, effective April 1, 2026, New York City only.
The amounts are based on the Section 8 standard adopted by NYCHA (DSS-8j, page 1). Apartments elsewhere in New York State have different amounts, and renewals submitted through February 28, 2026 could still use the 2025 standards. The CityFHEPS payment standards guide has the full schedule. If you pay some utilities yourself, the utility allowance is explained on page 4 of the renewal FAQ and the 2026 amounts are on page 3 of DSS-8r.
If your rent goes above the maximum
After your first year, the rent is allowed to go above the standard, and the amount above it is yours to pay. HRA's tenant FAQ says so directly: "if your rent goes above the maximum after the first year you will have to make up the difference" (DSS-7r, page 7). The City's rule defines the maximum as an amount the rent generally cannot exceed during the first year. The same FAQ warns that CityFHEPS does not protect you against rent increases after your lease ends.
The subsidy does not rise on its own when the rent does.
- With your renewalgive HRA a new signed lease with your renewal form (DSS-7z, page 3)
- At another time of yearfile a Modification Request (form DSS-7s) (DSS-7z, page 3). The modification form says HRA can raise the subsidy only up to the annual maximum rent for your household size (DSS-7s).
ExampleWith made-up numbers: your household is measured against the 2 bedroom standard of $2,997 and the landlord's new lease asks $3,100. If HRA approves the change, the most it counts is $2,997, and the remaining $103 a month ($3,100 minus $2,997) is yours, on top of your regular contribution. Know that number before you sign.
The DSS-7s is also the form for a mid-year drop in income. Homebase can help you with a modification request.
- ACCESS HRA mobile app. upload it
- Email. raprenewals@hra.nyc.gov
- In person or by mail. mailed modification requests go to a different room than renewals, the Rental Assistance Program Unit, 109 East 16th Street, 1st Floor, Room 102 (HRA CityFHEPS page)
How much you pay: the 30 percent rule and the 40 percent rule
Your contribution is 30 percent of gross household income.
- Households on Cash Assistancepay 30 percent or the maximum shelter allowance, whichever is greater
- Households with no incomepay the shelter allowance amount (rule amendment effective September 13, 2025)
ExampleWith made-up numbers, a household with $2,000 a month in gross income pays $600.
The 40 percent rule is the part readers ask about. Here is what is officially confirmed:
- Effective September 13, 2025DSS adopted a rule requiring households with earned income who renew past their fifth year to pay 40 percent of income.
- Int. 1372The City Council passed the bill, which says the contribution "shall not exceed 30 percent of the household's total monthly gross income at the time of approval or renewal."
- November 7, 2025The mayor vetoed it.
- December 4, 2025The Council overrode the veto (Council record, Council statement).
- 90 days after it becomes lawThe bill takes effect. Counting 90 days from the override gives March 4, 2026.
What is not confirmed:
- VoucherMatch could not find an official source stating the effective date or the local law number.
- None of the HRA forms and FAQs reviewed for this guide mention 40 percent at all.
- HRA has not said publicly whether households moved to 40 percent after September 2025 have been recalculated.
If your renewal notice shows a contribution above 30 percent of your gross income, ask the call center in writing how it was computed, and bring the notice to a legal services office.
The Renewal Timeline
The schedule below comes from HRA's own documents. The first rows are the ones you control.
- 5 months before your subsidy year endsHRA mails the DSS-7e, with a due date on page 1.
- By the due date on page 1You submit online, by email, by mail or by delivery.
- First due date missedHRA sends one warning notice with a new deadline.
- Warning deadline missedHRA will not be able to process the renewal within the 30 days before the year ends. A final termination notice goes to you and your landlord.
- Up to 1 year after the subsidy year ended, longer with good causeHRA "may be able to renew or restore the subsidy."
What it means: the table below adds where each step is written and the two appeal deadlines.
Sources: HRA CityFHEPS page; Renewal FAQ, DSS-7z, page 1 (rev. 12/22/2023); Renewal Request, DSS-7e. Checked October 3, 2026.
| When | What happens | Where it is written |
|---|---|---|
| 5 months before your subsidy year ends | HRA mails the DSS-7e, with a due date on page 1 | HRA CityFHEPS page; DSS-7z, page 1 |
| By the due date on page 1 | You submit online, by email, by mail or by delivery | DSS-7e, pages 1 and 2 |
| First due date missed | HRA sends one warning notice with a new deadline | DSS-7z, page 1 |
| Warning deadline missed | HRA will not be able to process the renewal within the 30 days before the year ends. A final termination notice goes to you and your landlord | DSS-7z, page 1 |
| Up to 1 year after the subsidy year ended, longer with good cause | HRA "may be able to renew or restore the subsidy" | DSS-7z, page 1 |
| Within 10 days of the mailing of a notice | Deadline to appeal and keep payments going during the appeal. Only for claims of incorrect computation or incorrect facts | City rule, section 10-13, as proposed in 2018 and 2021 |
| Within 60 days of the determination | Deadline to ask for an agency review conference or a DSS administrative hearing | City rule, section 10-13, as proposed in 2018 and 2021 |
What it means: the cheapest fix is always the earliest one, and a missed date is recoverable for about a year.
Sources: HRA CityFHEPS page; Renewal FAQ, DSS-7z (rev. 12/22/2023); Renewal Request, DSS-7e; HRA's 2018 and 2021 rulemaking notices. All checked October 3, 2026.
About the two appeal rows: the 10-day and 60-day periods come from the City's rulemaking documents, not from the current consolidated rule, which could not be opened. Treat them as the periods to expect and follow the dates printed on your own notice.
About the first row: HRA's written sources say five months. In testimony to the City Council on January 27, 2025, DSS described notices going out three months ahead, again at two months, and then a final at-risk notice, and said those earlier notices go to the tenant only. Which schedule is used today could not be confirmed, so do not wait for the mail.
Watch outIf you are four months from the expiration date and nothing has arrived, call 718-557-1399 or log in to ACCESS HRA and look for the Renew button.
How to Tell Your Renewal Has Stalled
Any one of these is enough to act on:
- Your expiration date is close and no renewal form came
- You submitted and ACCESS HRA still lists documents as required, or a month has passed with no notice
- Your landlord says the CityFHEPS payments stopped
- You are getting arrears letters for the subsidy portion of the rent as well as your share
Key pointA late renewal can still be saved. HRA says that if it receives the renewal within one year of the end of the subsidy year, or later with a good reason, it "may be able to renew or restore the subsidy" (DSS-7z, page 1). The same page warns that until then you "could end up in housing court and be at risk of losing your housing," so the work is to shorten the gap.
What to Do When It Stalls
- 1Call 718-557-1399.Ask three things: has my renewal been received, which documents are missing, and has any notice been issued. Write down the date and the name of the person.
- 2Check ACCESS HRA.The app lists documents HRA received and documents it still requires. Upload what is missing there and screenshot the confirmation.
- 3Resubmit the whole package once.Send the signed DSS-7e and every attachment from the checklist above in a single submission, and keep copies.
- 4Tell your landlord in writing.Say the renewal is filed, give the date, and point to HRA's statement that a late renewal can be restored within a year. The guide to what tenants can do when CityFHEPS stops paying covers that conversation.
- 5Go to Homebase if you are falling behind.HRA directs CityFHEPS tenants who have trouble paying rent to Homebase for aftercare (DSS-7r, page 9). If you live outside New York City, call 718-557-1399.
- 6Get legal help as soon as court papers arrive.You are also required to tell HRA at 718-557-1399 when you are served. The City's Office of Civil Justice says Right-to-Counsel legal services are free and available in every ZIP code, regardless of immigration status, and that tenants facing eviction have access to free legal representation or advice (OCJ). To reach them: Housing Court Answers at 718-557-1379 or 212-962-4795 (Monday to Friday, 9 to 5), the Tenant Helpline through 311, or civiljustice@hra.nyc.gov.
You can also ask your City Council member's constituent office to inquire about the case. Keep paying your own share of the rent the whole time, and keep the receipts.
If You Get a Termination or Non-Renewal Notice
Read the notice for two things: the reason and the dates. Then act the same day.
- 1Within 10 days of the notice's mailingAppeal to keep the payments going while it is decided. This applies only when you are claiming HRA got the computation or the facts wrong.
- 2Within 60 days of the determinationAsk for an agency review conference or a DSS administrative hearing.
- 3If the reason is a missed formSubmit the renewal anyway. The one-year restoration window in DSS-7z still applies.
- 4Call a legal services officeImproper CityFHEPS terminations were the subject of a class action, Toliver v. City of New York; The Legal Aid Society's notice describes a settlement letting households that did not renew in 2021 through 2023 renew. The settlement's final approval could not be confirmed.
- 5Keep paying your shareKeep every piece of paper.
What it means: the City's rule gives you two clocks, and both periods come from the City's rulemaking documents (see the timeline table), so the dates on your own notice control.
Sources: Renewal FAQ, DSS-7z, page 1; HRA's 2018 and 2021 rulemaking notices, section 10-13. Checked October 3, 2026.
What Happens After Year Five
CityFHEPS generally lasts up to five years, which HRA describes as up to four annual renewals (DSS-7r, page 4). Time spent on CITYFEPS, LINC, SEPS or Pathway Home counts toward the five.
- Someone in the household is 60 or olderthe limit does not apply
- An adult in the household receives federal disability benefitsthe limit does not apply
- Every other householdcan be extended for good cause, and HRA mails a good-cause renewal application as the limit approaches (DSS-7z, page 4). Since December 2023 you can also request good cause inside the online renewal in ACCESS HRA.
Renewals past year five are subject to continued funding. What HRA has not published is a tenant-facing definition of "good cause"; the rule text reviewed says only that there must be good cause for renewal. For what a household with earned income pays after year five, see the 40 percent section above.
TipIf someone tells you that you have "timed out," ask whether the age or disability exemption applies and ask for the good-cause application.
What Landlords Should Know
A lapsed renewal is your problem as well as the tenant's, because HRA's landlord FAQ says "any contractual relationship will be solely between each tenant participating in the program and each tenant's landlord" (DSS-8j, page 4). HRA pays as long as the tenant stays eligible and funding continues. It is not a party to the lease.
- Ask the tenant for the expiration date and the submission date. The renewal notices before the final termination notice go to the tenant only, according to DSS testimony, so you may hear nothing until payments are about to stop.
- A renewal lease is not required for the tenant to stay on the program. If you do not offer one, the landlord FAQ says you may not be eligible for financial incentives to place another tenant in the same unit unless there was good cause (DSS-8j, page 3).
- For a rent increase, the tenant needs a new signed lease from you to send with the renewal or a Modification Request. Above the payment standard, the tenant pays the difference. For tenants who moved in before January 2022, HRA also asks for a Landlord Utility Information Form.
- A late renewal can be restored for up to a year. If the tenancy does reach eviction papers, the landlord FAQ requires you to notify HRA within 5 business days (DSS-8j, page 4).
The CityFHEPS landlord requirements guide covers the rest of the program from the owner's side.
Contact Information
- Rental Assistance Call Center (DSS OneNumber): 718-557-1399, Monday to Friday, 8 AM to 5 PM, automated line at all hours
- Renewal email: CityFHEPSRenewals@hra.nyc.gov (HRA web page) or RAPrenewals@hra.nyc.gov (printed on DSS-7e and DSS-7z)
- Renewals by mail or delivery: CityFHEPS, NYC Human Resources Administration, 109 East 16th Street, 10th Floor, New York, NY 10003
- Modification requests by mail: Rental Assistance Program Unit, 109 East 16th Street, 1st Floor, Room 102, New York, NY 10003
- ACCESS HRA: a069-access.nyc.gov/accesshra
- Homebase: locations across the five boroughs
- Housing Court Answers: 718-557-1379 or 212-962-4795, Monday to Friday, 9 to 5
- 311: Tenant Helpline
Resources
- CityFHEPS main page (NYC HRA)
- CityFHEPS Renewal Request, form DSS-7e (NYC HRA, other languages on the CityFHEPS documents page)
- CityFHEPS Renewal FAQ, form DSS-7z (NYC HRA)
- CityFHEPS Modification Request, form DSS-7s (NYC HRA)
- Legal services for tenants (NYC Office of Civil Justice)
- FHEPS vs CityFHEPS: What's the Difference
- SOTA for Rent in NYC, and how it differs from a One-Shot Deal
Frequently Asked Questions
How long does a CityFHEPS voucher last? CityFHEPS is approved one year at a time and generally lasts up to five years, which HRA describes as up to four annual renewals (DSS-7r, page 4). Some households can renew past year five, subject to continued funding: see What Happens After Year Five.
Nothing changed this year. Do I still have to renew?
Yes. HRA says CityFHEPS must be renewed annually. Return the form even if every line is the same.
- If every line is the same: you attach nothing
- Unless you work and are not on Cash Assistance: then the form asks for pay stubs
Does my apartment get re-inspected at renewal?
Key pointThe renewal form and HRA's renewal FAQ do not ask for an inspection. HRA has not published anything saying one can or cannot happen at renewal.
My income went up. Will I lose CityFHEPS?
Only if gross household income goes above 80 percent of Area Median Income.
- Below that: you stay on
- Your contribution: recalculated, generally at 30 percent of the new gross income
My landlord is threatening eviction because HRA stopped paying. Can I actually be evicted over this?
A case can be filed. HRA's own FAQ says a late renewal could put you in housing court, and its program documents say the lease is a contract between you and your landlord only. HRA may restore the subsidy for up to a year after it ended, so:
- File the renewal now.
- Tell HRA you were served.
- Contact the Office of Civil Justice channels above for free legal representation or advice.
Can I move to a new apartment while my renewal is pending?
You must get HRA's approval before you move into a new apartment (DSS-7p, item 10).
- Order: finishing the renewal first keeps you from running two requests at once
- Steps: in the CityFHEPS transfer guide
Can I switch from CityFHEPS to Section 8?
The participant agreement requires you to apply for and accept federal or State housing benefits you are offered.
- Combining: CityFHEPS cannot be combined with other rental assistance without HRA's approval
- Where it works: CityFHEPS itself can be used anywhere in New York State and not outside it
- More: see CityFHEPS vs Section 8
Arrears piled up during the stall. Is there help for my share too?
HRA describes a One-Shot Deal as emergency assistance commonly used for rent to prevent eviction.
- Your own share: VoucherMatch has not confirmed how HRA treats a CityFHEPS tenant's own share, so apply and let HRA decide
- How to apply: the One-Shot Deal guide explains how
Next step: find the expiration date on your last approval notice or renewal form and put a reminder five months before it. If the date has already passed, submit the DSS-7e today.
Looking for an apartment that accepts CityFHEPS? Browse CityFHEPS-friendly apartments and all voucher-friendly listings. Landlord renting to CityFHEPS tenants? List your property on VoucherMatch.
CityFHEPS renewal checklist
A preparation aid, not the renewal form. Follow your own HRA notice. Submission does not guarantee approval. Keep this sheet with your copies.
Download printable checklist (PDF)No signup. Print a fresh copy for each renewal. Sources checked October 8, 2026.
- Notice due date
- Fill in on your printed copy
- Subsidy expiration date
- Fill in on your printed copy
- Date submitted
- Fill in on your printed copy
- Next follow-up date
- Fill in on your printed copy
1. Prepare the form and required copies
- Check all six sections of DSS-7e, correct changes, answer the rent-arrears question, then sign and date the paper form.
- Use page 6 to choose evidence: household changes; two recent pay stubs or employer letter if employed and not on Cash Assistance; proof of corrected other income; lease/rental agreement if rent is incorrect or changes. Check whether the landlord utility form applies. Send copies, not originals.
Sources: DSS-7e renewal form, pp. 1-2, 5-6
2. Submit and keep evidence
- Submit through ACCESS HRA when Renew is available and upload required documents in the app. Save the confirmation and copies of every attachment.
- Other routes: HRA's webpage lists CityFHEPSRenewals@hra.nyc.gov; the printed DSS-7e lists RAPrenewals@hra.nyc.gov. Follow your notice or confirm the address with HRA. Save the sent email and attachments.
- Mail: CityFHEPS, NYC HRA, 109 East 16th Street, 10th Floor, New York, NY 10003. Keep a complete copy and delivery evidence. DSS-7e also permits delivery; call before traveling.
Sources: HRA CityFHEPS renewal and contact instructions; DSS-7e renewal form, pp. 1-2, 5-6; DSS-7z renewal FAQ, pp. 1-3
3. Set your next follow-up
- Record the dates above from your notice and submission. Choose a personal follow-up date before the next notice deadline; this is a reminder, not an HRA processing promise.
- Check ACCESS HRA for received/required documents and notices. If receipt is unclear or a deadline is close, call 718-557-1399. Ask what arrived, what is missing and what happens next. Record the response and any date HRA gives you.
Sources: HRA CityFHEPS renewal and contact instructions; HRA mobile: documents and case status; DSS-7z renewal FAQ, pp. 1-3
4. Get help promptly when needed
- Missing form, stopped payments or unresolved renewal: call 718-557-1399. If rent arrears put your housing at risk, contact Homebase in NYC; outside NYC, use the same HRA number.
- A denial/termination notice: read its review/hearing instructions and deadlines immediately; a routine status call does not replace an appeal. Court papers or eviction risk: call 311 for the Tenant Helpline and seek legal help promptly.
Sources: HRA CityFHEPS renewal and contact instructions; DSS-7r tenant FAQ, p. 9; Find Homebase; HRA legal services for tenants
Follow-up date / who I contacted / response / next action:
If renewal is delayed or a notice says assistance will stop
Keep the notice and proof of submission together. Identify the program and review route before making an appeal request.
New York City · CityFHEPS
CityFHEPS Stopped Paying Your Landlord: What Tenants Can DoTrace the payment issue and prepare a dated record for HRA and your caseworker.
New York City · HRA assistance
How to Request a Fair Hearing in NYC When HRA Denies YouDistinguish CityFHEPS City review from a State fair hearing for FHEPS or Cash Assistance. Follow the request instructions and deadlines on your notice.
Sources for this article (22)
- ACCESS HRA (a069-access.nyc.gov)
- CityFHEPS page (nyc.gov)
- DSS-8j, page 3 (nyc.gov)
- DSS-7e (nyc.gov)
- hearing transcript (citymeetings.nyc)
- CityFHEPS documents page (nyc.gov)
- DSS-7z, page 2 (nyc.gov)
- release notes (nyc.gov)
- DSS-7r, page 9 (nyc.gov)
- ACCESS HRA mobile page (nyc.gov)
- Legal Aid (legalaidnyc.org)
- DSS-7p (nyc.gov)
- HRA, CityFHEPS payment standards, DSS-8r, page 1 (nyc.gov)
- rule (rules.cityofnewyork.us)
- DSS-7s (nyc.gov)
- rule amendment effective September 13, 2025 (rules.cityofnewyork.us)
- Council record (intro.nyc)
- Council statement (council.nyc.gov)
- 2018 (nyc.gov)
- 2021 (nyc.gov)
- Homebase (nyc.gov)
- OCJ (nyc.gov)
VoucherMatch Editorial Team
Every rule, date and dollar amount in this article is checked against the agency document it comes from, and the sources are listed above. How VoucherMatch articles are researched and corrected
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FHEPS and Cash Assistance decisions go to a State fair hearing: 60 days to ask. CityFHEPS has its own City review. How to request each.
6 min readCityFHEPS Landlord Package: Every Form (DSS-8f, DSS-8g)
CityFHEPS landlord package and documents: DSS-8f and DSS-8g page by page, every form with its revision date, who signs, how it is submitted, and a checklist.
9 min readCityFHEPS Inspection Checklist: Walkthrough Items (DSS-10a)
CityFHEPS inspection checklist for NYC: what preclearance checks, all 64 walkthrough fail items on DSS-10c, who inspects, and how a failed unit gets re-walked.
10 min readHow to Apply for CityFHEPS in NYC: Homebase or Shelter
There is no online CityFHEPS application. Outside shelter you apply through Homebase; in shelter, through your housing specialist. Who qualifies.
6 min readCityFHEPS Transfer to Another Apartment: Requirements, Steps
Moving with CityFHEPS takes HRA approval before you move, and usually good cause. Who to ask, what the new apartment must pass, and 2026 rent limits.
6 min read