Caseworkers
Manage assigned clients, organize documents, apply and follow up with landlords.
For NYC caseworkers & housing teams
Your housing team.Better connected.
Find voucher apartments, apply on behalf of clients and keep the whole search connected. A shared workspace for the people helping New Yorkers find a home.
Free core tools · No credit card required
Verification required before managing clients
Organization workspaceExample
Your team’s client roster
| Client | Status | Assigned to |
|---|---|---|
| Client ACityFHEPS | Searching | Alex |
| Client BSection 8 | Searching | Alex |
| Client CHASA | Housed | Sam |
Supervisors and admins can see clients across their organization.
Your assigned clients
| Client | Status | Assigned to |
|---|---|---|
| Client ACityFHEPS | Searching | Alex |
| Client BSection 8 | Searching | Alex |
Caseworkers focus on the clients assigned to them.
Keep the history through every handoff.
Reassign a client while keeping their documents, notes and activity together.Illustrative preview · All client and staff information is fictional
Unlimited team seatsAdd colleagues without a seat fee.
Unlimited client recordsKeep your caseload together.
No application capCore casework stays free.
From apartment search to follow-up
Less to piece together.
More context at every step.
A client’s search involves more than a listing. Bring their details, documents, applications and conversations into the same working record.
Find the right next apartment.
Browse listings with your client’s voucher, household and search preferences in mind. Confirm availability and program fit before applying.
Explore apartmentsApply with the client’s record.
Keep household details and supporting documents together. Submit applications on behalf of the client you are helping.
See how teams workCarry the search forward.
Follow application status, continue landlord conversations and record activity. Keep the next caseworker informed when a client changes hands.
Explore caseworker resources
Built around your responsibilities
A shared practice.
A clear owner for every client.
Give colleagues the right role and keep the client’s history with your organization as assignments change.
Team roles are included with FreeSupervisors
See the organization’s caseload and help move clients between caseworkers when responsibilities change.
Administrators
Invite the team, manage membership and organization details, and choose a subscription when needed.
Start with the work. Add the tools you need.
Free for the core workflow.
Paid by organization.
Keep everyday casework on Free. Add packet preparation, organization reporting and larger imports when they make sense for your team.
One subscription per organization. No seat fees.
Free
The everyday work of a housing search, for individuals and teams.
$0
No credit card required
- Unlimited caseworkers and clients
- Client documents, notes and applications
- Team roles and client handoffs
- Individual reports and DOCX export
- 90 days of audit history
Pro
Packet preparation and reporting for your whole organization.
$49/ month
Billed monthly, per organization
- Everything in Free
- Voucher packet preparation
- Organization reports and branded DOCX
- Funder templates and staff comparisons
- Unlimited imports, 50 clients per file
- Full audit history
Enterprise
The Pro toolkit with higher capacity for client imports.
$499/ month
Billed monthly, per organization
- Everything in Pro
- Unlimited imports, 500 clients per file
14 days to try your first paid plan. An organization admin starts the trial at checkout after account activation. A card is required, and billing begins at the selected rate unless canceled before the trial ends. One trial per organization, including when switching tiers.
Compare all included features
| Feature | Free | Pro | Enterprise |
|---|---|---|---|
| Caseworker seats, clients and applications | Unlimited | Unlimited | Unlimited |
| Client records, documents and applications | Included | Included | Included |
| Team roles and client reassignment | Included | Included | Included |
| Individual reporting and DOCX export | Included | Included | Included |
| Voucher packet builder | Not included | Included | Included |
| Organization reporting and branded exports | Not included | Included | Included |
| Bulk CSV imports | 3 lifetime imports | Unlimited imports | Unlimited imports |
| Clients per import file | 50 | 50 | 500 |
| Audit history available | 90 days | Full history | Full history |
The Free import allowance is shared across the organization. Adding clients one at a time remains unlimited.
A larger rollout or specific requirements?
Discuss your reporting, procurement and integration needs with us. SSO, HMIS connections, custom development and contractual requirements need a separate scope and agreement.
A practical first step
Start with a caseworker.
Bring the team with you.
Already have an invitation from your organization? Use that link to join your colleagues in the same workspace.
- 01
Create your account.
Choose caseworker signup and provide your organization, job title and work contact details.
- 02
Complete verification.
New caseworker accounts are reviewed before client management and application tools are activated.
- 03
Invite and begin.
An organization admin can invite colleagues. Add your first client, organize their documents and start their housing search.
Guidance for the work in front of you
Keep the right resources close.
Caseworker guides
Packet checklists, search logs and practical letters for a client’s housing search.
Open the resource libraryCityFHEPS apartment search
Explore NYC areas and prepare for the next conversation about a rental.
Explore CityFHEPS housingOfficial CityFHEPS forms
Check HRA’s current tenant, provider and landlord documents before preparing a submission.
Visit NYC HRABefore you bring your team
Questions, answered.
Free access, team setup, client imports and what to expect from a paid plan.
What can our team do on the Free plan?
Verified caseworkers can add clients, keep documents and notes, browse apartments and apply on behalf of clients. Free includes unlimited caseworker seats, client records and applications, plus individual reporting and DOCX export. Organization-wide reporting, branded exports and packet preparation are paid features.
How do we get our organization set up?
Start with a caseworker account and provide your organization and work details for verification. Once your organization is active, an administrator can invite colleagues and assign caseworker, supervisor or admin roles. If a colleague has invited you, use that invitation to join the existing organization.
Can we bring an existing client roster?
Yes. Free includes 3 bulk CSV imports over the organization’s lifetime, with up to 50 clients per file. Pro allows unlimited imports with the same per-file limit. Enterprise allows up to 500 clients per file. Adding clients individually has no volume cap on any plan.
How does the paid trial work?
An organization administrator can start a 14-day trial at the first paid checkout after account activation. A card is required. The subscription bills at the selected monthly or annual rate unless canceled before the trial ends. There is one trial per organization, not one per tier. Creating a free account does not start a paid subscription.
Does this replace our HMIS or CARES workflow?
VoucherMatch supports the housing search and application process alongside your existing case management and reporting responsibilities. Caseworkers can copy a housing-search summary for case notes, and reports can be exported as DOCX files. A direct HMIS connection, SSO or other custom integration is not included in self-service signup; discuss requirements and a written scope with us first.
Do packet tools submit to HRA or guarantee approval?
No. Packet preparation brings client documents and available form templates together. Review the completed forms and use the administering agency’s current submission process. The agency decides eligibility, rent approval and inspection requirements. VoucherMatch does not make those decisions.
Current CityFHEPS forms from NYC HRAWho can access a client’s record?
Caseworkers work with their assigned clients. Supervisors and administrators have visibility across their organization, and authorized team members can reassign clients as responsibilities change. Client documents use access-controlled, time-limited links. Discuss any specific security, contractual or data-handling requirements with us before onboarding your team.
Your next client. A connected team.
Bring the housing search together.
Start with a free caseworker account and build your team’s workflow from there.
Start free as a caseworker
No seat fees · No credit card required